Project Details || Shopnil Mahamud

Dynacare LIS

Overview

Dynacare is one of the leading testing labs in Canada. Cytology department at DynaCare studies cells, including their origin, structure, function, and any signs of disease, using microscopic examination. It involves analyzing cells from bodily fluids or tissues to diagnose diseases, particularly cancer. But they're using legacy systems which is agonizingly slow and inefficient. Recording or retrieving patient data at the lab makes it challenging for the lab professionals.

Previous States

Problem Statement

Every second is pivotal in healthcare. Saving a second could mean saving a life. However, medical laboratories in Canada face several significant challenges, including operational, technological, and user-related issues. As a result, the backlog of test results adds up significant time to get the test results. Also need to reduce the paper-trail.

Users & Audience

Primary users of this application are the data entry professionals and lab clinicians from Cytology department. There are other stakeholders involved too, such as, the clinicians, patients and specimen collectors.

Scope & Constraints

Challenge 1: Fitting 7 Pages into 1 Screen

Challenge 2: Fitting PDF Viewer on top of that

Challenge 3: Designing the dark mode because some of them works at night shift

User-Centered Research: Conduct thorough user research with lab staff, clinicians, and patients to understand their needs, pain points, and workflows. This ensures that solutions are tailored to real-world use cases.

Simplified Interfaces: Design intuitive interfaces that reduce complexity, using clear language, visual hierarchies, and data visualization to make information accessible to all users.

Iterative Testing: Perform usability testing with diverse user groups to identify and address issues early, ensuring that interfaces are functional, accessible, and inclusive.

Stakeholder Collaboration: Work closely with developers, lab managers, and regulatory experts to align designs with technical and compliance requirements, ensuring seamless implementation.

Emotional Sensitivity: Create interfaces that consider the emotional needs of users, such as patients receiving distressing lab results, by using empathetic language and supportive design elements.

Process & Actions

Previous process:

Clinician orders a test by writing a requisition form
Patient brings the requisition form to the test center
Test center manually registers the patient and enters all the data under the healthcard
Patient drops specimen
The specimen along with the form travels to the lab
A lab receiver receives it in bulk and sends it to the technician for testing
Technician tests and enters the results
Results are manually sent back to the main via fax clinician/CC clinicians

New process:

Clinician orders with a requisition form
Patient takes a picture of the form, uploads it on DC plus and books appointment
Patient data is automatically populated from the picture to lab systems
Specimen collection centers verifies the information and submits
Lab receiver access the data without having to manually type it
Technicians can also check everything and sends the results back through the system

Outcome & Lessons

Speeding up data entry by 5x

Reducing paper trails significantly

Better user-experience and satisfied users

Dynacare LIS

Dynacare LIS

Overview

Previous States

Problem Statement

Users & Audience

Scope & Constraints

Challenge 1: Fitting 7 Pages into 1 Screen

Challenge 2: Fitting PDF Viewer on top of that

Challenge 3: Designing the dark mode because some of them works at night shift

Process & Actions

Previous process:

Clinician orders a test by writing a requisition form

Patient brings the requisition form to the test center

Test center manually registers the patient and enters all the data under the healthcard

Patient drops specimen

The specimen along with the form travels to the lab

A lab receiver receives it in bulk and sends it to the technician for testing

Technician tests and enters the results

Results are manually sent back to the main via fax clinician/CC clinicians

New process:

Clinician orders with a requisition form

Patient takes a picture of the form, uploads it on DC plus and books appointment

Patient data is automatically populated from the picture to lab systems

Specimen collection centers verifies the information and submits

Lab receiver access the data without having to manually type it

Technicians can also check everything and sends the results back through the system

Outcome & Lessons

Design

Project Details

Shopnil Mahamud

Transforming Ideas into Powerful Web Experiences